Yes, at Shine Foods, we ensure that none of our suppliers indulges in unethical practices. Moreover, our strict trade policy prevents everyone in our team from indulging in any unethical practices.

In case you get a broken or damaged package, you don't have to panic. We are here to help you in every stage of your online purchase. Head over to our contact us page, click on any of the mentioned email addresses, and inform us about the issue.

In your email, please mention your order Id, source of purchase, along with date of purchase. Moreover, do not forget to attach an image of the damaged product or package and the barcode. Our customer team will get back to you within 24 hours and provide you with the best resolution.

No, we will not share your data with third parties. We ensure that all your personal and payment details are kept safe using robust and latest data protection technology.

Our masala chai is packed in durable and premium tin boxes that ensure that the product stays in good condition. Our diverse range of masala chai comes with a shelf life of a minimum of twelve months.

Products acknowledged as ‘damaged’ or ‘defective’ will be reverse picked by us. Once we receive the item at our facility we will verify its condition and initiate the process of refund/replacement accordingly

While manufacturing our products, we do not use any impure or low-quality ingredients, and we only use natural spices. None of our tea will harm you. However, suppose you’re allergic to any particular herb or spice. In that case, we recommend you check the product’s ingredients before using it to avoid inconvenience.

Order tracking is simple when you shop from our website. Once you place an order, our automated system will update you via emails about the whereabouts of your order. Moreover, you can also use the track my order feature from your account itself.

No, we are strictly against using artificial flavours in any of our products. Instead, we use best-quality natural spices handpicked from across India to give you what a tea-enthusiast would describe as the perfect cup of tea.